At TradingShares, we are committed to ensuring customer satisfaction, whether you are engaging with our news content or purchasing products from our collection. This Refund Policy outlines our practices regarding returns, exchanges, and refunds for purchases made through our website, including accessories, pens, key organizers, and credit card holders.
Eligibility for Refunds
We strive to maintain the highest quality standards for all our products. Refunds or exchanges are available under the following conditions:
- The product must be unused, in its original packaging, and in the same condition as received.
- Requests for a refund or exchange must be submitted within 30 days of receiving the product.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Products that have been damaged due to misuse, altered, or returned outside of the designated period may not be eligible for a refund or exchange.
Process for Refunds
To request a refund, please follow these steps:
- Contact our customer service team via email or phone with your order details and reason for the return.
- Our team will provide instructions for returning the product to our warehouse.
- Once the returned item is received and inspected, we will process the refund. Refunds are typically issued to the original payment method within 7–14 business days.
Shipping costs associated with the return may be the responsibility of the customer unless the return is due to a defective or incorrect product.
Exchanges and Replacements
If you wish to exchange a product for a different item or size, please contact our customer service team. Exchanges are subject to product availability, and instructions for returning the original item will be provided. Replacement products will be shipped once the returned item has been received and inspected.
Damaged or Defective Products
TradingShares takes product quality seriously. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including any associated shipping costs. Photographs of the damaged product may be requested to expedite the process.
Digital Products and Subscriptions
At this time, TradingShares primarily offers physical products such as accessories, pens, key organizers, and credit card holders. News content, subscriptions, or digital materials are considered non-refundable, except where legally required or in cases of service failure.
Contact Information
For questions, concerns, or requests related to refunds, exchanges, or product issues, please contact us:
Phone: +34 677 724 285
Email: [email protected]
Address: Av. de Menéndez Pelayo, 45, Casco Antiguo, 41003 Sevilla, Spain
Commitment to Customer Satisfaction
At TradingShares, we aim to provide not only high-quality products but also a seamless and fair return process. Our Refund Policy is designed to ensure clarity, fairness, and efficiency for our customers. Your satisfaction is our priority, and we encourage you to reach out to us for any issues or questions regarding your purchase.
